7-day returns#
You can return most items within 7 days of delivery. To be accepted, the item must be:
- unused and undamaged, with no alterations or resizing;
- returned with its original tags, hallmark or quality certificate, invoice and any free gifts;
- in its original packaging.
What cannot be returned#
- Items made to order, customised, resized or engraved for you.
- Gold coins and bullion.
This does not affect your right to a remedy if an item arrives damaged, wrong or defective — see below.
How to return an item#
- Within 7 days of delivery, request a return from your order in the app, or email rajesh@kumudu.in with your order number and the reason.
- We confirm whether the item is eligible and send you return instructions.
- Pack the item securely with everything it came with. Do not send it by ordinary post.
- When it reaches us, we inspect it — weight, purity, hallmark and condition. We tell you the result.
If an item fails inspection, we send it back to you and no refund is made.
Refunds#
Once a return passes inspection, we refund the amount you paid for the item to your original payment method within 7 business days. Your bank or card issuer may take a few more days to show it in your account.
Damaged, wrong or missing items#
If your order arrives damaged, is not what you ordered, or has an item missing, tell us within 48 hours of delivery and share an unboxing video that shows the sealed parcel being opened. Once we verify it, we replace the item or refund you in full, whichever you prefer and as stock allows.
Cancelling an order#
- Ready-stock items can be cancelled any time before dispatch, from the app or by email, for a full refund.
- Made-to-order items cannot be cancelled once production has started. We tell you when that happens.
- If we cancel an order — for example because an item is out of stock — we refund you in full.
Refunds for cancellations follow the same timeline as returns.
Questions#
Email rajesh@kumudu.in or call +91 98452 30929 with your order number.