Two ways to delete#
In the app
- Open the app and sign in.
- Go to Profile → Settings → Delete account.
- Read what will be deleted, then tap Delete account.
- Enter the OTP sent to your registered mobile number.
By email
- Write to rajesh@kumudu.in from your registered email address.
- Use the subject Account deletion and include your registered mobile number.
- Reply with the OTP we send to that number.
Before you delete#
Open orders, returns and refunds must be completed or cancelled first, and any active savings scheme must be closed. We will tell you if anything is still open.
What happens to your data#
Deleted
- Your profile — name, email address and mobile number
- Saved addresses
- Wishlist, cart and saved preferences
- Marketing consent and notification settings
Kept, as the law requires
- Invoices and order recordsGST and Income Tax law
- Payment and refund recordsTax and banking regulations
- PAN and identity records, where collectedAnti-money-laundering law
We keep these records only for as long as the law requires, and use them for nothing else.
How long it takes#
We delete your account within 30 days of confirming the request, and email you when it is done. Deletion cannot be undone — to shop with us again, you will need a new account.
For more on how we handle your data, see our Privacy Policy.